Behavioural, organisational and cultural challenges frequently require adoption of broader or alternative perspectives. Without this more expansive ‘world-view’, the risk of technical rather than adaptive solutions being applied is significant, with the result that familiar challenges will re-surface.
Having embraced a broader or alternative perspective, clients generally benefit from reflecting on their own attitudes, behaviours and relationships within the new, broadened context. This is often where they experience moments of insight, explore and question habitual behaviours and establish a framework for personal change.
Nothing is achieved unless actual changes in behavior take place. Reflective experimentation involves trialing new behaviours in a manner that is “safe to fail”. Where risks can be taken without serious negative consequences. This is a critical phase as the client is encouraged to leaves her/his comfort zone and embrace the new or less familiar. Much support and encouragement is necessary in this phase as it can be unsettling.
In the end, it is all about performance. The change process is about impacting business results and the coaching process is designed to achieve just that. Frequently, this is achieved alongside a far greater sense of personal achievement.